Customer Service

Product Guarantee & Return Policy:

Earth, Wind & Rider will happily return for refund or exchange any product with its original tags and packaging for ANY reason for 30 days from purchase, the buyer is responsible for shipping. After 30 days, for 20 years Earth, Wind & Rider will repair or exchange (at our discretion) any product if it fails to meet your performance expectations. Product wear and tear or abuse including moth damage is not included in this warranty. Custom and discontinued products may need to be substituted for; substitutions will be equal or greater value. Please contact us prior to returning your item(s) for authorization.

Returns Instructions:

No returns will be accepted without a return authorization number. To return a product:

1.        Login .

2.        Click Order History in the right hand column, under “CART.”

3.        Select the order that has the product you wish to return.

4.        Click “Create Return.”

5.        Fill out request form.

6.        If you do not hear from   us within 2 business days, please contact us.

Product Support:

If you have any other questions or need any other assistance with your product, please contact us directly via our “ Contact Us ” page or call us at 617.336.3267.